Frequently Asked Questions
When will my order be delivered?
To keep prices consistently attractive, Jade Emerson ships orders directly from the manufacturer or from trusted partner warehouses. This may result in slightly longer delivery times. Orders are usually processed within 2–3 business days (Monday–Friday). Shipping within the United States generally takes approximately 5–8 business days (Monday–Friday). The total delivery time is typically 7–11 business days (Monday–Friday).
My order is delayed – what should I do?
Most deliveries arrive on time. If your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.
Does shipping cost me anything?
No, at Jade Emerson, shipping is always free for all orders within the United States.
Which payment methods can I use?
At Jade Emerson, we offer secure and convenient payment options. You can choose from:
- Visa
- Mastercard
- American Express
- Maestro
- Union Pay
- Elo Payments
- Discover Payments
- Diners Club
- Google Pay
- Shop Pay
- Apple Pay
Part of my order is missing – what should I do?
For larger orders, items may be shipped in multiple packages. In such cases, the remaining items usually arrive within 1–3 business days after the first package.
The package arrived damaged – what should I do?
Despite careful packaging, transport damage can occasionally occur. If your order arrives damaged, please contact us within 48 hours so we can help resolve it.
Important: Please do not return the package without consulting us. Without photo evidence, we cannot guarantee a replacement. Our customer service will find a solution as quickly as possible.
Did you order the wrong product or the size doesn't fit?
We do not offer direct exchanges. If you want a different size or color, please return your item and place a new order for the desired option on our website.
Do you have any further questions?
Company name: SINISTER SALON, LLC
Shop name: Jade Emerson
Company address: 301 Mt Hope Ave, Rockaway, NJ 07866, United States
Company number: 58742013
Phone number: +1 (856) 245-0229
Email: info@jade-emerson.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT-5)
Saturday & Sunday: 9:00 AM – 4:00 PM (GMT-5)
We aim to respond within 24 hours